Maak Furniture

I purchased a mattress last night around 7:00 p.m. just before closing time.

Around 11:00 p.m. I discovered a BED BUG crawling on the mattress! Upon further inspection I found another bed bug and many, many eggs attached to the mattress!

I am currently waiting on a return phone call, as they are not open for business yet today! Remember, this was just purchased last night!

I had been looking for a dry bar for my Rec Room, And ended up At Maak Furniture after about 7 other stores,, At Maak - I found a very good selection of exactly whatI was looking for (I had 6 bars to choose from) and the prices, were far more resonable than all of the other stores, My Sales person was a gentleman by the name of Moe (ask for him) He's thorough and knowledgeable and not at all pushy or abrasive, (very Professional, So to wind this up, I received great service and the perfect Dry bar for my room, I wish I would've visited Maak First!! Thanks again!!

Sincerely a happy customer Marc G

Buyer beware.If you're looking for a nice place to buy furniture:I went to Maak Furniture with my kids a few days ago and purchased a [what looked like a nice couch] and now I sit here in my living room.. writing this... asking myself why I'm sitting on my old couch in my living room instead of my new couch.Poor delivery etiquette. They left all packaging on my front porch. Now there are two huge boxes on my front porch! It's hideous! Also, Veronica, at the store, said the delivery people usually don't help remove furniture, but that they're pretty good about doing it and they would help me out because she knew them and blah, blah.. blah.. guess what? :) if the policy is, "no old furniture will be removed by the delivery team, then please don't tell people otherwise! I should have trusted my gut feeling from the beginning and never have bought anything from them. Now my home looks like a furniture store with couches all over the place. As far as the store goes: Very lovely furniture. Prices are decent.

Buyer experience: The shopper isn't told the following prior to purchase: no refunds. No refunds. No cancelations. No nothing. Yes. I said no refunds twice. Pretty much, they have no real customer service. Make sure you measure your furniture, make sure you know for sure exactly what you want because once you buy it, this isn't Walmart or target or best buy. They will not give you a cash refund. The receipt states it.

It also states that they may make an exception and if they do, they will charge you a 25% restocking fee! 25% is a lot of money. I didn't think anything at the time, but instead of being told all of this prior or even right after the sale, the sales person hurried up and folded my receipt 2 times.

Double fold.

I'm thinking that was his nice way of avoiding having the customer read though the receipt, seeing the horrible business they do while the customer is still in the store. A proper sale would have ended with the sales person explaining the receipt and highlighting the important parts, ie: no refunds, no cancelations at the very least.
As far as actual buying experience, the store was very spacious, nice selection of furniture, music was at a nice low volume, and I wasn't helped by anyone for the first 15-20 minutes I was there. A very nice lady (veronica) did take her time to say hello and help me, so that was nice. If it wasn't for her, I would have just left without buying anything after looking around for a bit. Overall, I'd recommend going in and checking it out for yourself. It doesn't hurt to look, but keep in mind that they don't help you after they take your money.

Really poor management/sales/customer service on their part.

Delivery fee I paid was 49.99 I bought a couch/sectional for $699 "The ottoman was free as a bonus for paying in cash".
If they tell you that they'll help you with removing your old furniture, and you don't have extra space in your home to squeeze in the new furniture, next to your current furniture, run the other way. Just save yourself this nightmare. they will leave your gorgeous new furniture outside in a box and leave! Also, this company seems pretty questionable. 5 reviews were made on the same day and they all look like they were written by the same people. :(

I'm not happy and I will not be returning for any further business.

To add: There was no literature included during the decision making process. A nice card attached to the couch stating some information about the item would have been nice. Ie: Leather? Faux leather? Suede? Microfiber? Give me something. This furniture is flimsy and moves around a lot on hard wood floors. It's very light weight and easily moves about when my 6 year old bumps into it.

I regret buying it.

Lesson learned.

I truly hope this reaches someone. If I can help one person with this review, then I'm happy.

Warm regards